Interview with Rebecca Ackermann — Senior Product Designer at Amino

Healthcare + Design Episode #1

Hayden Mills
May 11, 2016 · 20 min read
Watch on YouTube

Can you explain your design career thus far and how your journey has led you to Amino in the healthcare industry?

LA Times redesign from Code and Theory that Rebecca helped work on

What does Amino do and what benefits does it offer its end users?

What’s the difference between designing at an agency and a product focused company?

Everyone has problems with healthcare in some sense. What’s your story?

What are some challenges with healthcare regulations when designing at Amino?

How do you go about using data to empower the user at the right time they need that specific information? How do you get feedback on the data you present? Is it a constant iteration process until you get it right?

How do you go about getting user feedback? How do you watch users use your product at Amino?

How do you find that person? For example, a pregnant woman in Austin, Texas. How do you find that person and test them?

You get all this feedback from the users and it’s diverse. How do you go about deciding on which feedback to improve first?

When you first started working at Amino, how did you educate yourself on the healthcare space and the specific problem areas you would be designing for?

How do you interact with everyone on the design team? Do you work closely with developers and other members outside of the design team at Amino?

What’s your design process like at Amino?

If Rebecca Ackermann walked into a legacy IT healthcare company and started trying to design do you think you could make the impact you’re making at Amino?

Have you found that other healthcare companies are willing to work together to share data and help this healthcare process improve?

What does the relationship look like between Amino and doctors offices? How does that interaction work? Are they excited about what you’re building?

Healthcare is intimidating looking from the outside in. You are right in the middle of it trying to fix the problems. What advice can you give to young designers and younger design team looking to make a difference in healthcare?


More information

Healthcare + Design

A glimpse into the complex challenges designers are facing at healthcare startups and how they are overcoming them

Hayden Mills

Written by

UX @highalpha. Building @fontpair. IU HCI/design alumni. Follow me @haydmills.

Healthcare + Design

A glimpse into the complex challenges designers are facing at healthcare startups and how they are overcoming them