Healthcare Innovation
The 15-Minute Touch: Transforming the Patient Experience with Genuine Care and Connection
A Simple Yet Effective Plan to Enhance Patient Satisfaction and Trust
From busy waiting rooms of medical clinics to impulsive medical exam rooms, most patients are familiar with how it feels to leave a doctor's visit unsatisfied with the entire experience. However, in the bustling corridors of St. Mary’s Hospital, Dr. Ellis had long recognized this problem and had a revelation.
Something was awry for Dr. Ellis amidst tge clinical efficiency – the modding human touch. That is precisely why she formulated a simple yet effective plan and nabed it, “The 15-Minute Touch”.
Since Dr. Ellis typically has limited time to work with her patients, she must devise a process to overcome the challenges of time restrictions.
So, she started her patient visit with 5 minutes of active listening without doing anything. She avoided interruptions during this short yet critical period and showed empathetic attention. As patients, we already know how this simple act can be constructive. More so, we would feel heard and valued, setting the cornerstone of trust.
