Modern Patient care
The Overlap Between “Patient” and “Consumer” in Healthcare
Almost all of us can relate (unless those millionaires) with me when I say the healthcare journey is not and has never been without bumps. This trip has been even more problematic in the recent decade, particularly in the United States.
Just imagine you are trying to get through your medical voyage today. You keep hitting roadblocks over and over. Situations like meeting unfriendly staff and clunky digital systems. It can be frustrating, right?
It’s never surprising that almost 80% of those individuals who switch providers do so because of poor navigation.
Ok! Let’s talk access.
It’s no surprise that we all want quick and easy access to medical care and our healthcare team. From appointment availability to scheduling convenience and beyond, we need better channels to get medical care.
Medical professionals who extend evening and weekend services, including telehealth visits, do win our loyalty.
Believe it or not, research suggests 71% of people say access is a top factor when choosing a healthcare provider.
We can hardly tolerate hassle, particularly when it comes to our health and well-being. The truth is, if our doctor is easy to work…
