Solved problem of hotel booking in Goa even before other players existed in the market
Brief
Smartphones are now the thing and people are looking for a solution as quickly as possible on smartphones with applications working as a solution for them. To reach this kind of customer many businesses started investing in technology infrastructure and started exploiting it to reach more and more customer. But only businesses with deep-pocket were only able to create such kind of investment. Later on, many other kinds of partnerships came into existence which promised 100% utilization of rooms and other services but they were so strong with the terms of their negotiations that hotels were not taking a big margin of their profits. To help hotels establish the autonomy of their management a new system was build name as Profit Key. It was meant to be established as a one-stop solution for all the questions related to hotel management whether it be a room booking or other offer related services.
Problem
The big problem that Profit Key was trying to solve was of the issue of hotel booking. Not many publishers were able to invest in their infrastructure to compete with big hotels. To help them with this problem application was developed as a blueprint which can be rebranded to any hotel. This way using the common infrastructure but also highly secure data protection protocol we were trying to tackle the problem of helping them get digitized.
Challenges
Developing a generic application is always a big challenge because of each and every use case is different for every hotel owner. Everybody has a slightly different demand in terms of their solutions. So tailored solution was the only possible outcome to an already built product. Our team was also making sure the protection of data on the application as there was a high need of looking into the matter of data protection.
Solution
Our solution was based on the modular design of product building where we build a solution to every possible problem that we thought could possibly exist in the hotel management sector. Based on the requirement of the hotel we added the module and subtracted the features so to accommodate the cost that hotels can bear. Most of our target hotels were small and medium size and they had a huge constraint on the budget. Goa is a tourist destination and people are always flying to goa round the year for vacation and they need some peaceful accommodation. Many local people with small real estate have started the hotels and have a decent management team and good service and they go unnoticed, because they are not capable of other technology-related activities. So for such hotels, we build this solution where small hotels can implement technology within their budget.
Our team took the market research to established the facts and helped us establish a clear relationship between our assumptions and data evidence. We were able to back our claim of building particular features and the need of the market. Our development cycle started with building booking engine which can handle multiple concurrent requests and was robust to other security vulnerabilities. Our Android application development was easier to implement as most of our data was residing on the server and most of the data was transmitted via REST API. This means that frequent update of the application was not needed and was controlled by the hotel owner. We had worked carefully on the modular cohesiveness so that even though they are different from others but still they work in synchronous to deliver the result.
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