How to Ask the Right User Research Questions
How to Ask the Right User Research Questions ❔
Courtesy of @ihoms.design
1️⃣ Start with warm-up questions
Start your session with simple, friendly, lightweight questions before diving deep into the topics you want to uncover.
Examples
Flow are you today?
What do you do for a living?
Flow often do you use your computer at home?
2️⃣ Avoid questions that lead the user
A common mistake when framing questions is to let your own opinions get in the way of extracting impartial, unbiased results.
Bad question
Why do you enjoy using our product so much?
Good question
The flow was your experience using our product?
3️⃣ Ask about specific moments in the past
Users are better able to recall their past experiences when thinking about a specific moment resulting in answers that are less generic and more accurate.
Example
The last time you used our bookmark feature, how was your experience?
4️⃣ Anticipate different responses
If the user didn’t have a response to your question, would you just skip it? Prepare a series of simpler questions to guide your users in talking about their experiences and providing a more detailed answer.
5️⃣ Ask open-ended questions
It’s better to ask open-ended questions to gather more complete answers and avoid unproductive interview sessions.
Bad question
Do you like our new feature?
Good question
What do you think about our new feature?
Get 50+ Marketing Tools we use in Tegra 🤘
Follow the link 👉 tegra.co/tools to get a list of 50+ free (or cheap) growth marketing tools that we and other growth agencies use to scale businesses like yours + growth hacking insights.