Never end a client Email with ‘Let me know how I can help’

Never end a client Email with ‘Let me know how I can help’ 🙅‍♂️
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Courtesy of @_ayushjangra_
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“Let me know how I can help.” A common phrase that we (freelancers) use on a daily basis to end our client emails. But let me tell you there’s a huge problem with this and your business is suffering from this little phrase.
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When I said this I honestly thought I was being helpful. I’d close almost every email with some variation of “Just let me know…” It felt like the right way to end an email. Heck, it seemed professional.
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By ending my emails like this, I was dropping a wheelbarrow full of work on my client’s desk and saying “Here. You deal with it.” But soon I learned the lesson the hard way and I began to do the complete opposite and prescribe solutions at the end of every email.
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At first, this felt wrong. I felt like I was encroaching onto the client’s domain and barking orders. Could I really boss the client around and tell them what they needed to do? It was intimidating.
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But I slowly started to notice a change. Clients were increasingly respondent to my emails.
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Just by suggesting a next step at the end of my email, I was able to double the amount of people who responded to me.
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If someone wanted a meeting, I’d suggest a time and instead of saying, “Let me know if this works for you.” I’d switch that out for, “If not, then X time/day also works or I’m free at X time/day.” Think about that. You’re not just saving yourself the extra time of writing 2 separate emails, you’re saving you (and your client) the time in between these emails.
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That set the tone that my and his time was money.
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So let’s end this post on a more actionable note by sharing it with your friends who could really benefit from this.
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Comment below your experience with client emails.

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