HelpHandles™ 2017: Year in Review
Twenty Seventeen has been a pivotal year for HelpHandles™. We’ve released some exciting new solutions to help companies better manage their customer’s expectations and build trust in an increasingly demanding and unpredictable climate. We have accepted a number of brands into our customer first community and started to work with a select number of strategic partners who align closely with our values of trust, transparency and competition.
From day one, we have remained focused on our mission to democratize access to social customer service data and insight. Every single day we strive to live and work by our values; to put customers at the heart of everything we do and to do the right thing in the decisions we make.
We’ve come a long way, but there’s still much work to do. If you are reading this and are interested in making life better for your customers, we invite you to join our customer first community and be part of our story here at HelpHandles™
February 2017
We interviewed Laura Price, Director of Digital Communications at British Gas on “Bowiegate”
British Gas quotes us on their LinkedIn page…
We discussed ‘Developing the Customer Experience with Kevin Schmoll, CSIA Ski Pro in the first of our HelpHandles™ Podcast Series
March 2017
We benchmarked the performance of Britain’s ‘Big Six’ Energy Suppliers in part-one of our Insight Series on the UK’s Energy Market
April 2017
We benchmarked the performance of Britain’s Independent Energy Suppliers in part-two of our Insight Series on the UK’s Energy Market
May 2017
We featured Ocado in the fourteenth edition of the HelpHandles™ Insight Series
Joshua March, CEO of Conversocial shares our insight on Twitter…
June 2017
We benchmarked the performance of the largest US car rental companies in Insight Series №15
Chad Israel, Director of Social Media at Hertz Global shares our insight on Twitter…
Jayesh Patel, Vice President, Customer Insights & Analytics at Hertz Global shares our insight on LinkedIn…
Raymond L.Kunik Jr, Global Vice President, Head of Digital at Hertz Global shares our insight on LinkedIn…
August 2017
We benchmarked the performance of the UK’s Train Operators over the August bank holiday weekend…
September 2017
We discussed banking, trust and transparency with Bian Salins, Head of Social Media at TSB Bank
We benchmarked the performance of the UK’s Water and Sewerage Suppliers 💦💩
Claire Forbes, Senior Director of Corporate Communications at Ofwat shares our insight on Twitter…
October 2017
We released HelpHandles™ Automated Sentiment Analysis
November 2017
We discussed how to deliver personalised customer service with Barry Allison, CSIA Ski Pro & Founder of Ski Connexions
We announced how we’re improving customer experience on Twitter…
Wessex Water release a statement on Twitter…
Southern Water release a statement on Twitter…
December 2017
We had a chat with Derek Homann, Co-Founder of Median about the importance of getting started…
Merry Christmas and a Happy New Year from Dean and the HelpHandles™ Team!
Thank you for being part of our story this year and for your continued support. I hope you’ve enjoyed reading our insights as much as we have enjoyed putting them together for you. We look forward to working with you and more in Twenty Eighteen!
Dean McCann
Founder & CEO of HelpHandles™
dean@helphandles.com
www.helphandles.com
