Dean McCann
Dec 12, 2017 · 5 min read

Twenty Seventeen has been a pivotal year for HelpHandles™. We’ve released some exciting new solutions to help companies better manage their customer’s expectations and build trust in an increasingly demanding and unpredictable climate. We have accepted a number of brands into our customer first community and started to work with a select number of strategic partners who align closely with our values of trust, transparency and competition.

From day one, we have remained focused on our mission to democratize access to social customer service data and insight. Every single day we strive to live and work by our values; to put customers at the heart of everything we do and to do the right thing in the decisions we make.

We’ve come a long way, but there’s still much work to do. If you are reading this and are interested in making life better for your customers, we invite you to join our customer first community and be part of our story here at HelpHandles™


January 2017

We kicked off 2017 with Just Eat PLC quoting our Founder & CEO on Twitter…



British Gas quotes us on their LinkedIn page…


We discussed ‘Developing the Customer Experience with Kevin Schmoll, CSIA Ski Pro in the first of our HelpHandles™ Podcast Series


March 2017

We benchmarked the performance of Britain’s ‘Big Six’ Energy Suppliers in part-one of our Insight Series on the UK’s Energy Market


April 2017

We benchmarked the performance of Britain’s Independent Energy Suppliers in part-two of our Insight Series on the UK’s Energy Market



Joshua March, CEO of Conversocial shares our insight on Twitter…



Chad Israel, Director of Social Media at Hertz Global shares our insight on Twitter…


Jayesh Patel, Vice President, Customer Insights & Analytics at Hertz Global shares our insight on LinkedIn…


Raymond L.Kunik Jr, Global Vice President, Head of Digital at Hertz Global shares our insight on LinkedIn…






Claire Forbes, Senior Director of Corporate Communications at Ofwat shares our insight on Twitter…






Wessex Water release a statement on Twitter…


Southern Water release a statement on Twitter…




Merry Christmas and a Happy New Year from Dean and the HelpHandles™ Team!

Thank you for being part of our story this year and for your continued support. I hope you’ve enjoyed reading our insights as much as we have enjoyed putting them together for you. We look forward to working with you and more in Twenty Eighteen!

Dean McCann
Founder & CEO of HelpHandles™
dean@helphandles.com
www.helphandles.com

HelpHandles™ Insight Series

Social Customer Service Insights from the Team at HelpHandles™

Dean McCann

Written by

Democratizing access to social customer service data and insight. Founder of HelpHandles™ www.helphandles.com

HelpHandles™ Insight Series

Social Customer Service Insights from the Team at HelpHandles™

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