HelpHandles™ for CX Sales Teams: Find the Perfect Prospect
Back in April this year, we launched the HelpHandles Social CX Software Index, an industry first, shining a spotlight on the worlds innovative social cx software providers.
Since that time we have been gathering feedback, and working hard on some new solutions to help cx sales teams save time by finding the right prospects, while also staying true to our mission of democratizing access to customer service data and insight.
We know that things are tough right now, and as COVID continues to challenge all of us there has never been a better time to adapt and find new ways of working.
A problem we all face is finding the right prospects to engage with before even starting to build a business case. A good way to start is to find similar accounts. Accounts that don’t just look like your best customers but ARE your best customers proven with data.
We have built a tool that fundamentally increases your chances of creating new opportunities by matching your solution with the right accounts using real-time competitive performance data.
How we do it
Using the aggregated performance of your clients open data, together with category level data, you can instantly find accounts matched to your CX solution and access a wealth of performance coverage and forecasts, saving you precious time, while maximising your competitive advantage and authority in the decision making process.
Account Coverage & Forecasting
As brands look to deflect an ever increasing amount of volume to the contact centre to self-serve digital channels, live chat and messaging, you can use HelpHandles coverage and forecasting tools, to get ahead of the game and gather predictive information about a brand and its coverage, finding gaps and opportunities to build out comprehensive digital transformation business cases.
