How To Track and Manage Multiple Lists on HelpHandles™
This weekend we released a new feature that provides premium users of HelpHandles greater flexibility for managing and tracking account performance.
Improved List Management
Now you can create multiple lists and organise accounts into groups for improved performance tracking and reporting.
When selecting a new account to track, choose the ‘in a the new list’ option to add that account to a new list.
To create multiple lists, simply go to another account you wish to track, and select the Track it ‘in a new list’ option.
Naming Lists
Lists can be renamed in your ‘My HelpHandles’ profile, simply by selecting the rename button and adding in the new name for your list. You can also delete all accounts in a list simply by selecting the delete button.
You will see your new named lists from the Track it dropdown menu when tracking additional accounts.
List management can help you keep all of your accounts organised in segments. You can gain greater visibility across the social customer service landscape by tracking a wider range of competitor performance from a single dashboard or report.
All your lists are available in both the manual reporting and automated email reporting options from the My HelpHandles profile, giving you 24/7 access to key performance metrics on the go.
We hope you find this new feature helpful, and as ever we would love to hear your questions or feedback either directly or in the comments below.
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