Introducing the HelpHandles™ Social CX Software Index
How we’re helping to better connect the customer experience ecosystem.
Today, i’m pleased to announce a new groundbreaking industry first with the launch of the HelpHandles™ Social CX Software Index.
Since the emergence of COVID-19 just 8 weeks ago, the world has been readjusting to a new normal. A normal that has seen traditional forms of communication being pushed to its limit and brands being forced to accelerate their own digital transformations to better communicate with customers and employees alike.
While we continue to be laser focused in our mission to help promote the brands and teams working hard to deliver the best digital experiences for their customers, we know that this success is very much a collaborative one.
So it is now during these unprecedented times, that we are especially pleased to be able to shine a light on the worlds most innovative social customer experience software platforms, who together work hard in collaboration with the worlds most innovative brands to deliver seamless digital experiences for millions of customers the world over.
A truly groundbreaking industry first, continuing our mission with the democratisation of customer experience software using social data and insight.
HelpHandles™ Service Index + HelpHandles™ Social CX Software Index
Connecting the global customer experience ecosystem
Using social data and insight we can now provide brands, customer experience software providers and customers a transparent view of the underlying customer experience ecosystem. An innovative ecosystem that is powering the worlds brands in their commitment to supporting customers during these exceptional times of crisis.
The new HelpHandles™ Social CX Software Index is especially groundbreaking as CX software providers on HelpHandles.com are indexed purely on the real time performance data of the brands they work collaboratively with to efficiently manage the flow of conversations with customers over social media messaging channels.
In simple terms, the higher a brand ranks for customer service performance on HelpHandles.com the higher the CX software will rank for performance on the CX Software Index.
While sites such as G2Crowd and TrustRadius provide insights into the social CX software landscape, these sites are heavily reliant on peer to peer reviews. We know that these sites are somewhat biased and skewed in their approach, and are ultimately flawed in their application.
A better way.
We believe there is a better way. By using social performance data, we are able for the very first time to offer a transparent, and truer picture of how the worlds most innovative conversational customer experience software providers perform through the democratisation of social data and insight.
Powered 100% on Real Time Performance Data
Although we accept reviews on HelpHandles.com and recognise these as an important qualitative indicator, we do not use reviews as a sole indicator of how well software performs, instead we continue to rank performance quantitatively — looking at how CX software providers collaboratively manage volume, replies, response times and response rates with the brands they work with — an approach that has been proven time and time again in the validation and advocacy we have received from our community.
With a community of over x700 brands on HelpHandles.com we are now able to better connect the hardworking teams and individuals behind the worlds leading brands and customer experience software platforms and give them the recognition they deserve.
Please take a moment to check out the worlds first real time social customer experience software index on HelpHandles.com
Dean McCann
Founder of HelpHandles.com
Unlock your free company profile on HelpHandles.com, add your team profiles, brand multi media assets, company literature and increase your software’s reputation and performance with social customer service reviews and analytics.
*CX software providers are identified from the Tweet Source of a Brand responding to customers via the Twitter Public API.CX software are programmatically scored out of 100 on our performance index from the average performance of the total number of brands that use a CRM listed in the Tweet Source on the Twitter API.We rank across four metrics. Inbound volumes (25%), Response Rate (25%), Responses under 30 mins (25%) and Replies sent (25%). All metrics are available and updated every hour on HelpHandles.com
