Submit your story to the Customer Service Blog

Thank you for your interest in being a part of the Customer Service Blog! This publication is all about customer support, customer service, and customer experience.

  • Actionable: Avoid “hoo-rah” stuff. The occasional inspirational tone is great for a punchy ending, but the main focus should be on the readers and the insights that they can walk away with to improve their work.
  • Well-researched: The balance between personal experience and research is both enriching and useful. We seek to educate and empower our readers. Include links to reputable sources to support your argument.
  • Content is customer success; make sure readers will learn something.
  • Unique: Every piece we publish aims to have something to say or something to teach. We don’t want to echo what’s already out there — say something meaningful or teach something useful.
  • No self-promotion. We will remove any copy we view as self-promotional.

Review our blog for examples of tone, presentation and style. We cannot guarantee publication of all submissions — if you don’t hear back from us within 30 days, you can assume your submission isn’t the right fit for this publication.

To submit:

Publish your article as a draft on Medium, then send an email including the link to view the draft to editorial@helpscout.com.

We’ll do our best to review and reply to every draft, but if you don’t hear back from us within a week, please feel free to submit your draft to another Medium publication.

Editing

Help Scout reserves the right to make edits as we see fit to conform with our style. We reserve the right to add or remove images as we see fit, and format graphics to match our visual style guidelines.

Promotion

Once your article is live on our publication, we want to continue to get it in front of as many eyes as possible! We’ll promote your post on social media, and ask you/your company to do the same, by:

  1. Sharing your article on your social media handles: Twitter, LinkedIn, Facebook, G+
  2. Tagging us @HelpScout on Twitter so we can Retweet, and @Help Scout on Facebook
  3. Tagging anyone referenced in your article in Tweets so that they have the chance to Retweet and share with their followers
  4. Adding your post to your newsletter, if you have one

If you have any questions, please feel free to reach out: editorial@helpscout.com.

The Customer Service Blog By Help Scout

Tips and advice for building a customer-centric company, investing in support-driven growth, and delivering exceptional customer service.

The Help Scout Team

Written by

Help desk and email management software used and trusted by 8,000+ businesses in over 140 countries. Learn more: https://www.helpscout.com/why-help-scout/

The Customer Service Blog By Help Scout

Tips and advice for building a customer-centric company, investing in support-driven growth, and delivering exceptional customer service.