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Featured
User Onboarding Isn’t a Feature
User Onboarding Isn’t a Feature
I’ve spoken to many companies about their onboarding experiences, and I often hear them enthusiastically tell me that they finally got…
Samuel Hulick
Feb 10
Remote Teammates Should Never Feel Like Second-Class Citizens
Remote Teammates Should Never Feel Like Second-Class Citizens
Keeping your remote team happy, motivated, and productive takes an ongoing commitment to communication and inclusiveness. But engaging…
Emily Triplett Lentz
Apr 8
A Brief Guide to Better 1:1’s — For Makers and Managers Alike
A Brief Guide to Better 1:1’s — For Makers and Managers Alike
Communication is always looking for creative new ways to break down.
Gregory Ciotti
Feb 15
Lifecycle Emails Are Magic Pixie Dust for User Onboarding
Lifecycle Emails Are Magic Pixie Dust for User Onboarding
Unless your product is eyebrow-raisingly basic, there’s a very, very good chance that a new user won’t get to experience all the value you…
Samuel Hulick
Mar 15
Featured
How We Replaced Our All Hands Meeting with Video Updates
How We Replaced Our All Hands Meeting with Video Updates
Every Monday, rather than hold a time-consuming “all hands” meeting or clog co-workers’ inboxes with a boring internal newsletter, I share…
Leah Knobler
Mar 21
How to Write with Substance
How to Write with Substance
Nothing drags down writing more than spreading good ideas over too many words.
Gregory Ciotti
Mar 28
Latest
Easy Reading Is Damn Hard Writing
Easy Reading Is Damn Hard Writing
“As for how to write well,” writes Paul Graham, “here’s the short version: Write a bad version 1 as fast as you can; rewrite it over and…
Gregory Ciotti
yesterday
Automation Doesn’t Have to Feel Robotic
Automation Doesn’t Have to Feel Robotic
The temptation to use automation to cut time and costs can often come at the customer’s expense. It’s all too easy to build barriers with…
Mo McKibbin
yesterday
How to Determine What Your Customer Really Needs
How to Determine What Your Customer Really Needs
Your customer — let’s call her Francine — adores your product, but she wishes it had one extra feature — we’ll call it Feature X — that…
Emily Triplett Lentz
2 days ago
Capture Product Momentum by Sharing Your Work
Capture Product Momentum by Sharing Your Work
When exciting improvements are being made to your product, everyone in the company feels the momentum. But do your customers feel the same…
Gregory Ciotti
2 days ago
How to Sabotage Every Meeting You Attend
How to Sabotage Every Meeting You Attend
Tallying working hours wasted in meetings is a sad affair. Over the course of a typical career most of us end up suffering through far more…
Gregory Ciotti
3 days ago
Lessons Learned from 6 Years of Working in My Pajamas
Lessons Learned from 6 Years of Working in My Pajamas
The alchemy of remote work is that location becomes irrelevant; you can literally build a team, culture, and company without borders.
Gregory Ciotti
Apr 6
Latest
How Better Customer Service Attracts and Retains Better Clients
How Better Customer Service Attracts and Retains Better Clients
Customer support is to client care as managing a classroom is to babysitting — you may have fewer people to look after, but each one…
Paul Jarvis
Mar 15
Why Water Cooler Talk Matters More Than You Think
Why Water Cooler Talk Matters More Than You Think
In the words of Helen Keller, “Alone we can do so little; together we can do so much.”
Becca Van Nederynen
Mar 14
How to Plan Fun and Productive Company Retreats
How to Plan Fun and Productive Company Retreats
The company retreat, often imagined as a weeklong playground of corporate hedonism and zero work, is slowly getting a much-needed makeover.
Leah Knobler
Mar 10
How to Get Genuinely Useful Feedback from Your Clients
How to Get Genuinely Useful Feedback from Your Clients
Feedback is supposed to be descriptive, not prescriptive — listening to clients and customers is always right, but following their demands…
Paul Jarvis
Mar 8
If You Aren’t Cringing, You Aren’t Improving
If You Aren’t Cringing, You Aren’t Improving
Creative work is rarely kind enough to grant the oh-so-satisfying feeling of unquestionable completion. There is no right. There is no…
Gregory Ciotti
Feb 25
How to Level Up Your Remote Team Onboarding
How to Level Up Your Remote Team Onboarding
It’s easy to rest on your laurels once you have a signed offer letter from your next talented teammate. But while the hard work of finding…
Becca Van Nederynen
Feb 23
Latest
Your World Before Our Product
Your World Before Our Product
Marketing isn’t something you do to people, it’s something you do for people.
Gregory Ciotti
Feb 17
David Ogilvy’s Contrarian Leadership Advice
David Ogilvy’s Contrarian Leadership Advice
A true leader is one who inspires loyalty with no regard to rank or position.
Gregory Ciotti
Feb 8
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