Infographic | 5 Advantages of Having Live Chat on Your Website
It’s been said a lot about live chat and its advantages over the years — how people prefer it over all the other customer service channels, how it increases loyalty, conversions and how it can pretty much bring us all the world peace.
But what are the actual facts? Is live chat really that awesome?
Short answer?
Yes, live chat is really THAT awesome.
Long answer?
We’ve collected 5 main advantages that a business can get from having live chat on a website and present them to you in the following infographic.
Every word in it is backed by data and common sense.
Not for nothing, live chat is just a great way of communicating with your customers. They don’t want to wait on hold anymore (if they ever even did), they want to get their issues resolved fast and efficiently.
The new era of customer communications is upon us. Are you ready for it?
This article first appeared on the HelpCrunch blog at https://helpcrunch.com/blog/live-chat-advantages/
