68th Monthly Technical Session
Every month HENNGE hosts an evening of interesting and varied technical talks on a wide variety of topics, of interest to both our engineers and other HENNGE members. Our 68th session was held on March 27th, 2020, and was a mostly remote session.
Introducing Sales Activities with Aki and Yurino
Aki and Yurino described all the sections in our sales team, in order to help the development team understand better what our salespeople do in order to get and maintain our wonderful HENNGE customers.
First Aki described how we approach customers using the high touch sales approach — visiting customers multiple times and understanding their needs, and she also gave a case study about this approach and explained the benefits of a high touch approach for customers.
Next, Yurino explained partner lead sales — wherein HENNGE is introduced by our ~30 partner companies who will resell to the customers. She led us through the process of how our customers buy HENNGE products through our partner companies and explained the advantages of partner sales methods.
We look forward to their future talk about ‘How we talk about HENNGE One’ coming soon.
DIY Video Streaming with Bumi
Inspired by needing a video doorbell for his apartment — but put off by price, compatibility, and security concerns.. Bumi decided to solve the problem himself!
First, he looked at using a Raspberry Pi 4b, but then settled on a Raspberry Pi Zero W, which was much cheaper, smaller, and had the computing capability he needed to support a camera and a connection to the cloud.
He walked us through his process - from being able to stream the camera feed via wifi, how to send the video stream over the internet, and what can receive the stream and send it to clients (AWS was too expensive so he is using open source!).. we look forward to hearing the continuation of his story later as he does the implementation.
Cgo is not Go with Tanabe
Tanabe gave us a good overview of Cgo. First, he explained how Cgo is writing C code inside Go, and how the C code is executed. He was first motivated to do a deeper investigation into Cgo by some test failures he encountered. It turned out that Go code runs on Gorouting, but C code runs on the OS thread. After it returns on the C code, the calling goroutine could be running on a different thread. So, he recommends avoiding running Cgo.
What is a Customer Success Manager with Sawa
Last, Sawa described the customer success manager role to us. First, he introduced the three plans of HENNGE One that we offer to our customers. However, some customers don’t use all the products in a plan they purchase, which can lead to us losing customers and missing out on other revenue that can come with providing additional items for the additional products. Plus, we would like our customers to make the best use of our products! To make it easier for customers to use all of the products in the package they have purchased, the Customer Success Manager will help.. this way our customers can be happy and make the most use of their budget.
He talked about how the customer success team has developed new systems to help communicate with customers effectively and to also help them communicate with each other (because we only have so many Customer Success Managers). For example, there is now a slack community. And there is a new system coming called Karin, that will be discussed at an upcoming meeting!
After MTS we had our usual monthly beer bash but we did it mostly remotely, which turned out to be quite fun!
