Receptionist Performance Goals in 2019 and How to Reach Them
Receptionists are the frontline soldiers in any company’s army of employees. To be a good receptionist, a person must set their goals aligned with the KPI for receptionist as to which skills are very much needed in becoming one.
Any business would benefit from a friendly smile and pleasant personality that greets its customers. A receptionist is such an employee. A visitor walking into the office is often received by the receptionist as they are the first person anybody meets or sees. The receptionist could hold a friendly conversation with the visitor until the boss is available. The receptionist keeps the office friendly and the business files organized.
Admirable Customer Service
Customer service is crucial to any company, and so a receptionist should know how to very well provide customers with a better experience each and every time they interact with the company. Providing customers with a great experience not only leaves the customer with a smile but also helps the company establish a place in the customer’s good books.
How to be Good at Customer Service
A few tips can help you ensure that a receptionist is making the most of the customer service opportunity. A receptionist has to make sure to always keep the reception staffed, their personality should be friendly, must be well-groomed, and if the customer is supposed to wait then the receptionist should make sure that the wait is comfortable. A receptionist’s telephone etiquette plays an important role in customer service. This helps them improve the KPI for receptionists.
Adaptive Business Etiquette
A receptionist’s primary goal is to receive visitors and send them to the appropriate places. Receptionists also handle the hospitality end of any company and are the very first person anybody walking in the premises, meets. Proper phone etiquette is important as well when it comes to picking up calls and also generic email. A digital receptionist, however, can take some load of responsibilities off the shoulders of a receptionist by managing visitors.
Etiquette Protocol
To make a positive impression the receptionists must abide by the etiquette protocol that meets the company’s standards. The protocol usually includes the wide variety of functions that a receptionist has to perform, the phone etiquette that only gets better with practice, communication etiquette like being patient with the visitors and the callers, and the dress code that is the most suitable for the type of office.
Ability to Handle Stress
A receptionist must be very capable to handle workplace stress. An office could suddenly change from a pleasant gloomy day to an emotional roller coaster, and so a receptionist must know to manage stress. A little stress is, in fact, good, but once it increases to a larger level then it can have an adverse effect on one’s health and career.
So, it is important that a receptionist knows how to handle stress as they are prone to meet a lot of people and different people come with a different level of stress. Including a digital receptionist can take a few responsibilities on it so you would not have to worry less about the stress.
Practice Handling Stress
Among the other traits of the receptionist, one of the most important skill is the ability to handle stress. Dealing with customers is not always a pleasant experience, and so the receptionists should have their own ways of coping with stress.
While interacting with customers they also have to be highly diplomatic and courteous. Being a receptionist is a tough job. A company always looks for someone who has had a deep reservoir of patience and who are courteous in dealing with customers.
Collaborative Skills
A receptionist’s ability to collaborate with all other employees of a company is crucial if they have the receptionist performance goals that they have to achieve. A receptionist is the front-facing employee of any company, and so it becomes increasingly important for them to collaborate and work towards providing a better experience for the customer.
Collaboration with Coworkers
Successful collaboration requires a cooperative spirit and mutual respect. A receptionist should function effectively as part of a team and should be able to balance personal achievement with group goals.
Ability to Understand Diversity
A receptionist meets many people in a day, and so they must know that not all people entering their premises are the same. They should acknowledge and understand the diversity there exists and treat everyone accordingly. Managing diversity presents a unique set of challenges. A receptionist must treat each person as an individual and be open-minded enough, not to have a pre-made judgment about anyone.
Working in Diversity
A receptionist should be committed to equity, diversity, and inclusion. Every company strives to build a diverse workforce to promote effective work. Different minds bring different ideas, and different ideas help the company move forward.
Efficiently Handling Office Traffic
A receptionist must be good at handling traffic if that is one of their receptionist performance goals. This is an important KPI for receptionist. A lot of people come to any premise and get directed where to go. Booking conference rooms can be a hassle if not for a receptionist that knows when a conference room was allocated for a particular group of people. If not for the receptionist, the entire company can go haywire, with visitors coming in and conference room clashes.
Clear Communication Skill
A receptionist must be well versed with communication as they are the very basic fundamental way of interaction. Active listening and great customer service skills also are a must. A talented receptionist can connect callers and visitors with the right employees, as well as handle basic customer service problems and requests adeptly.
A receptionist often coordinates a variety of supportive services for the entire office, which might include overseeing or managing clerical or administrative staff, plan budgets, coordinate special events, manage travel arrangements or oversee the maintenance of office equipment. These duties require them to interface with multiple internal customers or suppliers outside the organization.
Their perceptive communication skills help them transmit their needs and ideas to all these people when needed. Because of these responsibilities, good communication skills are at the heart of what a receptionist does.
Ideal Communication
A good receptionist makes visitors feel welcome and at home, encouraging customer loyalty.
They can also handle tasks like data entry, answering and placing phone calls, setting and managing appointments, and helping with administrative duties around the office.
Summary
Receptionist performance goals majorly include good Customer Service, Business Etiquette, Stress Handling skills, Collaborative skills, Handling Office Traffic, and Communication Skills. These skills are the prominent KPI for receptionists.Including a digital receptionist can reduce a lot of work for the receptionist.
Originally published at https://getara.co
