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Microsoft is hiring for Interns

Microsoft is Hiring for support engineer interns through its internship drive 2021.

To most of our customers a support engineer is the face of Microsoft. But what does it take to be the face of Microsoft and do your job well? The role of the support engineer is complex and it requires a passion for customers, a passion for technology and a passion to grow and learn constantly.

A support engineer does not only resolve a customer’s issue. They resolve the customer’s issue and build loyalty with the customer. Each customer that they help is an opportunity to create a loyal customer and for that customer to in-turn become an ongoing Microsoft advocate. We are looking for engineers who can demonstrate the ‘trusted advisor’ mindset and believes in providing high-quality experiences to our customers.

A Support Professional is responsible for providing quality support to its customers with a high degree of customer satisfaction; provide responsive and reliable technical solutions and information to Microsoft customers.

Support Engineers Individuals is required to have advanced communication and problem-solving skills and will be working in a global technical support environment.

Responsibilities

Responsibilities of a support engineer include:

  • Represent Microsoft and communicate with enterprise customers via telephone, written correspondence, or electronic service about finding solutions for technically complex problems identified in Microsoft products.
  • Solve highly complex problems (at different levels), involving broad, in-depth product knowledge or in-depth product specialty; that may include support of additional product line. Frequently, these problems will not only be technically complex, requiring the highest level of customer skill.
  • Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.
  • Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Tech Leads and escalation resources when appropriate.
  • Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
  • Consistently share best practices with team members. Act as technical resource for broad and complex issues and may typically be assigned to moderately strategic accounts. Ability to develop and deliver “in depth” technical training to other engineers.
  • Write complex technical articles and sample programs for knowledge base.
  • Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas. Critical Exposure Areas
  • Good communication skill and good service skill are expected
  • Candidates must also have strong customer service, accurate and logical problem solving and the ability to work in a team environment.

Qualifications

Qualifications:

  • BE/B.Tech in CS/ IT or ECE (Electronics & Communication) (year of graduation should be 2022)
  • No pending backlog
  • 8+ CGPA
  • Fluent in verbal and written English
  • Strong interest in Microsoft Technologies (.net, Azure,)
  • Deep understanding of markets, customers, and related technology

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Online Interview Tips:

Video interviews are the new normal. In an age of powerful technology, it’s no longer necessary or practical to bring candidates to you or to go to them. In fact, people are increasingly interviewed and hired without an in-person meeting. Here are ten tips on making sure you ace your next video interview:

  1. Know your time zones: The video allows us to speak across (great) distance. Make sure you’re clear if suggested interview times are in your time zone or the interviewers. Try converting the time zone according to your specific time zone.
    Know your tech. Familiarize yourself with whatever technology the interviewer has asked you to use (Skype, Zoom, etc.). If you’ve never used the tool before, get comfortable with the interface in advance: how should your computer be positioned so the interviewer can see your face at a comfortable angle? Are your camera and microphone connected and working? Many people un internationally make a bad impact on the interviewers because of this.
  2. Minimize off-screen distractions. The only person you should be interacting with during a video interview is the interviewer.
  3. Choose a proper background: When choosing a space to show up for a video interview, be conscious of how the setting you’re calling from reflects on you: choose a well-lit room where you can sit in front of a neutral background.
  4. Avoid backlighting (when no one can see your face) and spotlighting (when you sit with light close to you and look like you’re telling a ghost story at a campfire).
  5. Be prepared for glitches. Distractions will happen. Technology will fail. Stuff will come up. Handle these smoothly and professionally.
  6. Be your best and authentic self. Being unfamiliar or uncomfortable with technology is not an excuse for a poor interview. As soon as you know you’ll be doing a video interview, do what it takes to feel confident and at ease on screen. If that means you need to practice in advance with a friend or colleague, do so.
  7. Emphasize your skills and Achievement: Focus on your skills and accomplishments, including high school/college coursework, volunteer and co-curricular activities, and your computer and language skills. Previous internships or work experiences are important as well as describing your transferable skills: communication, interpersonal, organization, strong analytical and problem solving, and more.
  8. Emphasize the Positive: You may be asked during the interview to give a list of your strengths and weaknesses. Remember in these types of questions to focus on the positive. When referring to weaknesses, recognize those things you feel you need to work on and quickly shift to actions you have taken to improve in this area. Specific examples can be helpful to illustrate your progress.
  9. Close the interview with confidence: The beginning and end of the interview can be the most crucial aspects of the interview. End your interview with confidence. Thank the interviewer for his/her time and ask when you may expect to hear back from the employer.
  10. Follow up the interview with a thank-you note: Take this opportunity to clarify a topic discussed in the interview and to reaffirm your interest in the organization and the internship. Send a thank-you note to everyone you interviewed on the day of your interview.

The questions you should prepare for:

  1. Tell me about yourself
  2. Why do you want to work at this company?
  3. What are your strengths and weaknesses?
  4. Tell me about an experience when you made a mistake and how you fixed it?
  5. What are the three things you wish to see in the firm you are working for?
  6. Where do you see yourself in 3 years/5 years/10 years?
  7. Tell me about anything else which you have done or you are proud of but it is not in your resume?
  8. What are your expectations from the company or colleagues?
  9. What are your hobbies?
  10. Do you have any questions for us?

About Hexhybrids:

HexHybrids is a community group for students interested in emerging technologies. HexHybrids represents a versatile community of innovators developing and exploring Frontend, Backend, Cloud Computing, AI-ML, Cross-platform development, and many more.

We also provide technical, non-technical as well as career growth assistance to students pursuing various STEM fields such as computer science, electronics engineering, mechanical engineering, MBA, etc by highlighting active internships, jobs, scholarships, or free courses so that more and more people can apply for those and land a job.

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HexHybrids is a community group for students interested in emerging technologies. HexHybrids represents a versatile community of innovators developing and exploring various technologies. We also post about active jobs, internships, scholarships and events and guide you througout.

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Harsh Kumar Khatri

Harsh Kumar Khatri

Learning skills apart from Knowledge.