A Better Donation Experience for the Web

Jeremy Lubin
Highlighting Generosity
2 min readNov 29, 2016

Tuesdays in November have never been more important. Election Tuesday revealed stark, challenging differences between Americans. This week’s Giving Tuesday is an opportunity to come together with empathy and understanding to make a positive difference in our communities.

As a designer, I frequently think about empathy and community. Inclusive and accessible design is critical to great software, but the experience of donating online has historically suffered from poor user experience. While HandUp, GoFundMe and others are changing the way we support people in need, there has been little innovation in the way we donate to established non-profits. Non-profit donation forms typically require users to fill in dozens of input fields and are nearly impossible to complete on mobile.

The Community Foundation for Greater Flint is a fantastic organization, but their donation experience leaves much to be desired.

Enter The Heartstrings Project. For anyone writing about important issues, here on Medium or elsewhere on the web, a Heartstrings campaign gives readers a quick and easy way to contribute to a cause. Creating and embedding a Heartstrings campaign takes only a moment and instantly enables readers to donate to a registered non-profit without ever leaving the page.

In honor of Giving Tuesday, you can make a tax-deductible donation right here inside this Medium post, thanks to Heartstrings. Proceeds go to the Community Foundation for Greater Flint, which is working hard to address the ongoing water crisis and improve the lives of Flint children who have been exposed to lead in their drinking water.

People are increasingly eager to make an impact when the moment is right and the ask is small, and Giving Tuesday is the perfect time to encourage your readers to act. As we embark on this season of giving, I hope The Heartstrings Project helps keep the spirit of generosity and empathy alive.

I am not taking any fees on donations made through The Heartstrings Project, other than those charged by Stripe and Make My Donation, without which the project would not be possible.

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