Group dropboxes and Good Morning filters

Ever since we released Good Morning, people have been requesting a way to filter all of the emails coming in. For us, this became an issue when we tried to use Highrise for recent job postings. We use Good Morning actively for our support queue and didn’t want support requests to get lost in the flow of applications. So today we introduce filters on Good Morning:

You can still view all messages that are in the Group Inbox that are viewable to Everyone.

But now, you can also switch to emails that belong to a specific Group.

Some great examples of groups for the inbox you might create are Support or Operations.

If you want to see the messages sent to a specific user (which don’t belong to a Group and you have permission to see) you can also switch to that user’s inbox.

I keep my User inbox open all day, and if there’s something that gets in there that Support can help me with I just change the permissions on that email to our Support group, and it disappears from my personal inbox in Good Morning.

We also made fixes to the asterisk indicator that tells you something is new in Good Morning as well (i.e. if you’re filtered on Support only, you don’t want to receive notifications for new job applicants and vice versa):

And finally we gave Groups their own dropbox address so we could autoforward the emails directly to the Group instead of to one of us individually:

While these changes were excellent to support our candidate searches, we hope you’ll find them useful in other ways as well.