Apaleo and HiJiffy Integration: Take your Communications with your Clients to Another Level

The Most Innovative Solution in Tourism, according to the World Tourism Organization, HiJiffy,​ has partnered with ​Apaleo, the open software platform for the hospitality industry, to provide users with a free two-way integration between the two systems.

HiJiffy and Apaleo’s integration enables hotels to have as little contact as possible with the hotel staff, ensuring at the same time an incredible guest experience, with services such as self-check-in, booking services (transfers, restaurants, SPA, etc.), and express check-out. You can see in more detail how it works in this video.

Apaleo and HiJiffy Integration

HiJiffy and Apaleo clients will get several advantages out of this guest journey:

• Welcome message: 48h to 24h before the check-in time, you can send a welcome message to all your guests through the most common communication channels — WhatsApp or SMS, email, or even OTAs such as Booking.com or Expedia. In that message, you can explain how the process on arrival will be, the check-in time, and ask guests to fill an online check-in form;

HiJiffy can send a welcome message to all your guests.

• Online Check-in: Hotels can reduce contact points with the guests by sending an online check-in form to their guests through their favorite channels, such as WhatsApp or SMS. Guests submit all of their information and requests online before arrival, enabling them to spend less time — or no time at all — at the front desk—everything on their own mobile devices.
• Virtual Concierge: Guest can use their preferred method to talk with the hotel anytime, anywhere. Furthermore, it is possible to schedule some campaigns that consider the guest’s needs, helping to make service upsells (restaurant table, room service, transfers, etc.). Directly connected with all the different departments, including maintenance, F&B, and reception;
• Express Check-out: SMS or WhatsApp is sent in the morning of the check-out day with information about the check-out process. Within this message, you can also send your guest the invoice;
• Get more reviews: A few hours after the check-out, you can send a message to your guests asking for a review on the most common platforms in the market, such as TripAdvisor. In this way, your reputation will increase, and more and more booking will come.

What other features does HiJiffy virtual concierge have?

• Excellent automatization​: HiJiffy’s industry-leading chatbot automation rate of 70% means that of all guests who interact with HiJiffy, seven in ten interactions are completed solved by HiJiffy AI-agent;
• Quick installation and set-up: In the beginning, when you start to work with HiJiffy, they upload more than 120+ hospitality-related topics specific to your hotel, so you need to approve them. As more complete the replies are, the more the chatbot is automated.
• Transfer to human agent: If a real person has to get involved, the conversation is transferred to the right agent, and a ticket is opened in the console for management. The same console allows you to review all the conversations and questions that didn’t get an appropriate answer so you can continue to update the chatbot and improve its performance.
• Gathers relevant guest data:(name, phone, email), which helps your hotel to contact customers whenever necessary to close a sale. GDPR Compliance.
• Available for independent hotels or chains: If you have several hotels, you can create content that employees can share from the same console.
• Delivers reports and suggestions: The console contains information on the chatbot's performance and also allows you to centralize information on the most frequent customer complaints or your customer satisfaction index, among other data.

If you want to know more about how HiJiffy can help you to improve your guest's experience, book a demo here.