HiJiffy and D-EDGE Partnership: Increase direct bookings and improve customer satisfaction
HiJiffy is now integrated with D-EDGE, which means that hotels using D-EDGE as their reservation system now have access to a cutting edge AI-powered Chat Booking Assistant and a one-stop platform for all your communication channels that helps drive more direct bookings through real-time quotations and photos of the hotels, increase guest satisfaction through instantly and accurate replies, decrease contacts response time and improve the hotels’ overall service.
Established from the merger of two long-established hospitality digital solutions providers, Availpro and Fastbooking, D-EDGE offers leading-edge cloud-based e-commerce solutions to more than 11,000 hotels in over 100 countries. With a team of 350 experts located in over 20 countries, D-EDGE provides localized support, services and tools.
With HiJiffy’s direct integration with D-EDGE, users will have access to all available rooms for their selected dates and guests directly within the chat. They are then able to choose a room, make real-time quotes, show availability, price, and photos of the room and, in the end, be redirected to complete the reservation. Since HiJiffy chatbot has more than 120 different FAQs ready to reply, it can help guests with their questions immediately and thus influence them in the process of deciding which hotel and which room to choose, preventing unhappy customers, and unnecessary calls or emails to the hotel’s reception team.
Main advantages of the integration with the D-EDGE booking engine:
- Know exactly how much a room will cost for a specific date, for a certain number of people and how the price differentiate depending on the ages of the guests (if adults and children have different prices);
- Show to the guest not only an option but all the available rooms with the characteristics that the guests are looking for and/or rates to help boost upselling of superior products.
- Allows the utilization of promo codes from loyal customers;
- After presenting the price, provide customers with a link to click to make the booking easier. The payment of the reservation is made in the Piraty Tech booking engine, to ensure security to the guest.
What other features does HiJiffy chatbot have?
- Quick installation and set-up. In the beginning, when you start to work with HiJiffy they upload more than 120+ hospitality-related topics specific from your hotels so you just need to approve them. As more complete, the replies are, more the chatbot is automated.
- All the relevant channels. As well as those already mentioned, the hotel’s own website, Facebook Messenger, WhatsApp, Telegram, Line, and WeChat, the chatbot can also handle communications with customers on Booking.com or even your emails.
- If a real person has to get involved, the conversation is transferred to the right agent and a ticket is opened in the console for management. The same console allows you to review all the conversations and all the questions that didn’t get an appropriate answer so you can continue to update the chatbot and improve its performance.
- Collection of personal data (name, phone, email), which helps your hotel by allowing you to contact customers whenever necessary to close a sale. GDPR Compliance.
- For both independent hotels and chains. If you have several hotels, you can create content that can be shared among them all from the same console.
- Reports and suggestions. The console contains information on the chatbot performance and also allows you to centralize information on the most frequent customer complaints or your customer satisfaction index, among other data.
