HiJiffy Product Announcement #2 — Introducing the “NEW Chat Widget”
Increase interactions and improve customer satisfaction with a real-time chat solution
We are thrilled to announce that we just launched a new chat widget!
Why do you need our widget?
Whenever a user is browsing your website, there’s always the possibility of feeling a bit lost, having specific questions or simply feeling the need to talk directly to you. What if you are not available? Well, say goodbye to that customer! But, don’t worry! Those times have come to an end thanks to our new Widget! It will give a new dimension to your website by opening a real-time conversation channel at the distance of a click, allowing your guests to send you a message through Messenger or our webchat.
What’s NEW?
The widget just became more convenient for your guests!
Your guests no longer need to have the conversation in a pop up outside your homepage. With this new version, it will now happen directly on your website. You know what they say: more convenience equals happy guests!
We’ve created a universal solution for everyone!
The new widget is prepared for users that don’t even have a Facebook account or don’t want to use it. That is, we have a webchat version running independently of Facebook!
How does it work?
As with the previous version, the installation is quite simple and at the present moment, it works in Portuguese, English, French, Spanish, and Italian. The plugin will ask the user to choose between Facebook Messenger and Webchat:
Facebook Messenger
If the users are logged in on Messenger, we will open the official Facebook Messenger widget directly on your website. After closing the website, they will be able to continue the conversation through Messenger on their desktop or smartphone.
WebChat
If the users prefer not to use Messenger, they can select “click here” which will open our webchat and we will ask their name and email with a GDPR compliant message.
The choice will be stored and whenever the user returns to the website, their channel of choice will be presented immediately.
What does this mean for the agents using the console?
The users will be listed in the console as usual. In the case of being a webchat user, they will be listed with an indication of that. If you send a message for users using the webchat, they will receive the message only when they have the page open or when returning, at a later time, to your website. You will have the email in the conversation so that you can contact the user by this channel if too much time has passed since the query.
Request a 14-days free trial and see for yourself the benefits of having our widget on your hotel’s website!
NB: This is viewpoint by Mariana Marques from HiJiffy. HiJiffy brings chat to the hospitality and travel industry, enabling customers to effectively connect with you through instant messaging apps.
