How are Chatbots shaping the future of Customer Care?

6 ways AI is revolutionizing customer service in Hotels!

Mariana Marques
Apr 16 · 5 min read

1. Wouldn’t it be great to have a 24/7 customer support? That’s no longer a dream!

2. Ever thought: I wish I knew my customers better?

3. It’s the end of “Sorry, I don’t understand” or “Can you repeat please?”

4. Who doesn’t like to save money?

No wonder that IBM estimates that by 2020, 85% of all customer interactions will be handled without a human agent.

It’s a win-win situation, besides improving customer satisfaction, you are able to reduce your expenses!

5. The right message to the right agent

6. Every guest is different and should be treated as such!


🤖 Learn more about HiJiffy’s all-in-one platform for hotels on our website https://hijiffy.com/

NB: This is a viewpoint by Mariana Marques from HiJiffy. HiJiffy brings chat to the hospitality and travel industry, enabling customers to effectively connect with you through instant messaging apps.

HiJiffy

Increase your direct bookings and your customer satisfaction with our cutting edge AI-powered Chat Booking Assistant and a one-stop platform for all your communication channels | https://hijiffy.com

Mariana Marques

Written by

Junior Marketing Manager @ HiJiffy

HiJiffy

HiJiffy

Increase your direct bookings and your customer satisfaction with our cutting edge AI-powered Chat Booking Assistant and a one-stop platform for all your communication channels | https://hijiffy.com