Service design: How not to get stuck in a never ending discovery

Mike Tattersall works as Product Manager on various public sector and government service design projects for Hippo Digital. Prior to his time with us he worked directly for Department for Work and Pensions.

Michael Tattersall
Jul 19, 2018 · 4 min read

Discovery is not a stage.

It’s who we are, what we do and something we should live and breath. It’s not about knowing everything upfront and trundling forward to delivery. It’s an ongoing passion that all user centred teams should have. Service design is as much about culture and mindset as it is about ideas and aptitude. Build your teams accordingly and you will have the key players in place to bring your ideas to fruition and deliver somethign that will make a difference.

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Insights and news from the Hippo Digital team

Michael Tattersall

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Hippo Digital

Insights and news from the Hippo Digital team