Being user-centred is a thread that runs through all of our work here at Hippo. We spend a lot of time researching and championing user needs to build better products and services. We employ user stories to contextualise and articulate the needs of our users to shape development and design. Yet why is this format rarely used, if at all, to contextualise and articulate the needs of the team? — When working with new teams across various projects in a company, it can be hard to get to grips with how a team operates on a day-to-day basis, what challenges and pressures they face, what they do well and how they might need to improve and develop. …
