And How to Fix It
Maybe it has happened to you: since working remotely, your day is a blurry continuum of online meetings. There is something missing, some magic that was happening at the office. And I’m not just speaking about the free coffee and the bad jokes around the water cooler. (Which you are also allowed to miss by the way.)
So, what is it that we are lacking, and what can we do about it? Let’s dive in!
About the Author
But first a short note about myself. I am Alex Fernández, I have been CTO at Hivency since January 2021. And I have been working for 23 years already, which means that I’m super-old! I am known as pinchito on Twitter, and as “Papucho” by my daughter.
I have been working mostly remotely since 2011, so I should know what I’m speaking about! (In fact most of the time I don’t know anything, but this will be our little secret 😉)
The Trouble with Remote Meetings
OK, back to our little issue. You know the feeling: you are working from home for a few hours. You have one online meeting after the other, and after a while they start to blur into one another.
If you think about the situation, it is no mystery: this is a very monotonous situation for the mind. Sitting in the same place all day with little distractions is great for deep work, the kind that you do alone like reading a report or writing code. But not so much for interacting with people.
Still, even when the people and the conversations are basically the same, online meetings seem to be harder to remember. What are we missing? There must be something else going on! 🤔🔎
Some Clues to Memorability
So why is it so hard to have memorable conversations online? A first clue appears when you go back to the office, and start talking to people about meetings they have had. If they come from Southern Europe they will immediately start waving their hands, pointing to the imaginary locations where they were standing for each encounter. (And yes, many other cultures also gesture a lot.)
What is going on? When gesturing, people unconsciously follow their minds, so there must be a deeply hidden reason for this. This is what made me start to pull the thread.
Remembering Places
It is a well-known fact that our memory works very well when it refers to places, using what is called spatial memory. Taxi drivers in London have to memorize the 25000 streets where they will work, before they get their well-deserved licenses.
The Method of Loci
A popular technique for remembering things is to assign memories to specific locations on a route that is well known, and then to recall them by walking back the same path. This technique is often called “the memory palace”, or the method of loci if you want to show off your Latin.
This is in fact the most widely used technique by memory champions, and mentioned by no less than our fictional friends Sherlock Holmes and Hannibal Lecter. Plus, it is a good way to count cards and get banned at casinos! 😎
Does it also work for most of us normal people? Well, you probably use a variation of the same technique when visiting the supermarket: you go over the same path and remember to buy your favorite products at the same places. You may have noticed that some supermarkets play with our feelings by changing products often so that we buy new products. I hate you, Mercadona! 😰
Inevitable Evolutionary Argument
Why are we so good at remembering places? The answer involves a bunch of Australopithecus looking for food in the African savanna, and…
Nah, not really. If you have ever owned a cat (and we love cats at Hivency Tech 😸) you know that they are very aware of their surroundings. In fact, all kinds of animals have some kind of spatial cognition, from birds to cuttlefish. It is no wonder that our human memory is well adapted to remembering places, landmarks and routes.
Memorable Events
Since we have this wonderful capability, why not use it to our advantage? This is what we routinely do in our daily life. Each conversation seems to be mentally affixed to the location where it takes place. In fact, people are transported in their imagination to the place and time where the event they are recalling happened.
A similar effect happens with important events in our life. In old US movies everyone remembers where they were when they heard about the assassination of JFK; in my generation something similar happens with the World Trade Center attacks, and kids these days will probably remember the first announcement of a COVID-19 lockdown in their country.
In an office you are moving constantly, meeting people in different places, and this helps remember what everyone said and when. Working always from home messes with all this: when we are online we lose these valuable location cues, and can only turn back to a rough idea of the time when something happened. Videoconferencing tools do not help either: faces appear at seemingly random positions on the screen, which can even change in the middle of a conversation!
What Can We Do About It?
Now it’s time to suggest some improvements. Can we do something to improve the memorability of our meetings in these pandemic times?
Back to the Office
A first obvious suggestion is to go to the office to have meetings. This may not be really workable if:
- you work for a company on the other side of the world,
- your company sold off their office space,
- you reject societal norms including basic personal hygiene,
- or you have some other condition that prevents you from going to the office.
For the rest of us it can be really helpful to get our wet chassis to the office every once in a while. In June 2021 I had a really fruitful visit to the lovely Hivency office in Paris, as seen at the top of the article; reposted here for your convenience.
I was lucky because many of my colleagues also went to the office that week, and I tried to meet as many of them as possible. Now I find it easy to recall these conversations because I can remember where they happened, and then I get more easily to what was spoken.
By the way, Paris is still wonderful, and even better without tourists. So hurry and pay a visit!
Move Around
Suppose you can’t or won’t go to the office, no matter how many free amenities the company sets up there to entice you. Well, there is a poor person’s alternative: at least change settings for important meetings. If at all possible move to another room or even go to the park: I have done a lot of fruitful meetings from a public park bench or table, and sometimes I didn’t even have to fight with families or other hobos to get a good picnic table.
You can also just walk around. Just be careful not to get your interlocutors dizzy with a walking camera panorama; if you are on the move maybe it’s better to switch off the camera. By the way, did you know that the mobile network is still working OK in most countries? Enjoy a good old vintage conversation on your cellphone like your grandparents used to do!
The Good Old Notebook
Speaking about vintage things… Perhaps you really, really cannot move at all: you are confined to the one table you use, or it disrupts your workflow. Well, we are not here to judge, and there is still hope for you! There is another visual aid that will be there to help us: the indestructible notebook that survived the digital age.
It may seem a bit stupid to mention notebooks in a rant about spatial memory, but after all the objective is to make your meetings memorable. Writing stuff down has been proven in the last 5000 years or so to help people remember things. Plus, there is also a spatial component to writing things down in a notebook, which a text file on a computer does not have: position in the page and page in the notebook. Together, they create a crumb trail that may help you trace back your thoughts later.
Conclusions
Memory works best when it has spatial aids. Online meetings remove many of the location cues that help us have memorable conversations, but we can still supplement them to help our poor brains:
- going to the office every once in a while,
- changing location to another room or even an open space,
- or writing things down in a notebook.
Hope these tips help!
Remote Work at Hivency
At Hivency most employees have the option to work remotely, and the company pays for a trip to the office every month to see our colleagues. This helps immensely to cement relationships and make our meetings memorable. There are also office activities, remote challenges, and hopefully company-wide reunions once they are possible again. You can find some more info in this article (in French).
Oh, and did I tell you that we are hiring? Please contact me if you have any questions!
Acknowledgments
Thanks to Hivency for providing the opportunity to write this article. Special thanks to Joël and Elise for their blog writing tips!
