New in Hiver

We’ve just released some important updates and improvements. Let’s run you through them.

1. New Shared Mailbox status: Pending

You can now mark a conversation ‘pending’ if you are waiting to hear back from a customer, or just need time to gather more information.

It’s pretty simple:

You can access all your pending emails from Gmail’s left panel:

A tip about Analytics: While the email is in the “Pending” state, both “Time to First Response” and “Time to Close” timer stop. They start again only when there’s a new reply on that thread.

Here is a little more information on how the pending status helps manage emails even better.

2. Revamped Hiver Bulk Actions

We have revamped the button style UI of Shared Mailbox’s Bulk Actions into a floating bar. You can now position them wherever you want!

Now perform one function on multiple emails from a Shared Mailbox using Hiver Bulk Actions.

Here are a few things you can do:

Assign multiple emails at once

Change the status of multiple emails at once

3. Manage Spam coming to the Shared Mailbox

Spam are treated the same way irrespective of whether the Shared Mailbox is a Gmail type or Group type .

As with every other email coming to the Shared Mailbox, the Spam emails are also synced to all users’ mailboxes. But while ordinary emails are treated as a part of the Shared Mailbox, Spam emails are not.

What happens when you mark an email as Spam: The email/ email conversation is removed from Shared Mailbox and moved to the personal Spam folder of all the users of the Shared Mailbox.

When you mark an email/ email conversation as Spam, that conversation as well as all future conversation from this particular sender will be treated as Spam.

What happens when you un-spam an email: Hiver starts treating it like a regular email. The email/ email conversation gets added to the Shared Mailbox and gets synced to all the user’s Shared Mailbox. The replies to that email also gets synced across.

When you un-spam an email/ email conversation, that conversation as well as all future conversation from this particular sender not be treated as Spam.

Here is a little more info on how Hiver differentiate spam emails from ordinary emails.

4. Automatic set up of Gmail “Send As” Feature

From now on, every time you create a new Shared Mailbox, Hiver will automatically enable the users to be able to send from the Shared Mailbox email id.

This does not work for email accounts using ‘@gmail.com’ email id.

Here is more on how to setup the “Send As” feature.

We’d love to know what you think. We’re at support@hiverhq.com.