Troubleshooting 2-Factor Authentication

Dear contributors,
We have received several messages about the issues you’re experiencing with 2-Factor Authentication. Here are the most common problems encountered and the steps you need to take to resolve them.

Gal Jakič
Aug 29, 2017 · 2 min read

I don’t want to use Google for my 2-Factor Authentication. Can I choose an alternative?

Yes, there is an alternative 2FA authentication app called Authy, which can be used anywhere as a replacement app for Google Authenticator.

I haven’t submitted my address yet but the 2FA Pass code field keeps showing me a “Code Invalid” error.

If you haven’t submitted an ETH address yet, then follow these steps:

1. Delete the 2FA code on your Google Authenticator app

2. Log out & back into your Hive Project Dashboard & click the “Activate 2FA” button again

3. Re-scan the QR code provided

4. Enter the code provided on screen into the 2FA Pass Code field

If you are using an Android phone and are still getting an error after following these steps, it might be because the time on your device is not properly synced with Google Authenticator.

To make sure that you have the correct time:

1. Go to the main menu on the Google Authenticator app

2. Tap the More symbol (3 dots in the right-hand corner) then Settings.

3. Tap Time Correction for codes

4. Tap Sync Now

On the next screen, the app will confirm that the time has been synced, and you should now be able to use your verification code to sign in. The sync will only affect the internal time of your Google Authenticator app, and will not change your device’s Date & Time settings.

I am still experiencing issues! Help!

If you have completed the steps above and are still having problems, feel free to contact us at support@hive-project.net and we will get back to you as soon as we can.

Hiveterminal

)

Gal Jakič

Written by

Platform Delivery Lead @ Hiveterminal. 3x Paralympian, Extreme Adaptive Athlete. Founder @ We Wow Web. Dad to an awesome human being called Leo.

Hiveterminal

Peer-to-Peer Invoice Financing Platform

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