5 Secrets To Get 5 Star Airbnb Reviews
There is no doubt about the fact that reviews are the pillars of your Airbnb business. Today, visitors all over the world base their Airbnb bookings on the basis of the quality of your reviews and ranking. There are several factors like, overall experience, cleanliness, value, communication, location, etc., that will set the parameters for your Airbnb rating, based on the experience of your guests. That is why, it is really crucial to get a proper idea of the secrets that will help you to get 5 star reviews for the success of your Airbnb venture.
#1 Outstanding Communication
The first and most important secret to get Airbnb 5 star reviews is none other than great communication. If you are willing to get great reviews for your Airbnb business then you need to make sure that you never neglect your guest’s calls.
Nothing annoys guests more than waiting for a response from their Airbnb host.
Time is a huge factor as far as communication with your guests is concerned, so, you need to be quite particular about replying to your guests as quick as possible. In addition, make sure to add some extra value to your guest's experience. This can be achieved by sending a warm welcome message before they check in or by wishing them all the best in a personalized checkout message. We strongly recommend doing both of them, since it’s pretty much the first and the last impression.
Are you struggling with creating such a message? No worries, we’ll provide you a template to get an idea. Make sure to add some personal touch to it.
Welcome Message Template
Hi [Guest Name]!
Thank you for booking with us. I will send over the full check-in information for your stay on the date of your arrival around [time to [time] via the Airbnb inbox. Please feel free to shoot me any questions you may have in the meantime. Please gloss over the property listing and our house manual to make sure we are a good fit for your stay. Do you have an estimated time of arrival? Can’t wait to host you [both/all/name etc.]
Thank you for reading,
[Your Name]
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#2 Personal Touch
Airbnb 5 star reviews don’t come easy, and hence you need to take an extra step to add a personal touch to your guest’s experience. First of all, you need to understand that all guests are different and so are their expectations.
The best thing you can do to understand your guests is, to check their profile on Airbnb for reviews.
This will help you get an idea about their expectations based on past stays, and then use the key information to customize their experience at your Airbnb property.
For instance, you can provide a virtual guidebook to your guests, especially the ones who are from another town, with recommendations on local bars, eateries, and main attractions etc. Paying attention to the little details of your guests needs can go a long way to help you achieve Airbnb 5 star reviews.
#3 First and Last Impression
In order to get Airbnb 5 star reviews, you need to nail on your first and last impression on your guests. Your first impression on your Airbnb guests starts right at the booking stage that is all about the way you respond and interact with your guests. So, make sure that you are quick, clear, and polite with your responses.
Let your first interaction with your guests flow smoothly to know more about their plans, so that you can also help them with some tips about the best places to hang around in your city. First impressions are the ones that your guest will always remember, and hence it is also a great idea to surprise them with a welcome gift as they enter your property.
#4 Provide 6 Star Service
To get Airbnb 5 star reviews, you need to go an extra mile and do something that other hosts usually don’t indulge in. Just like a 6 star service, welcome your guests with pleasant surprises that will make them feel extremely special and cared for. Because this is something that will eventually set you apart from your competitors and make you worthy enough of achieving amazing reviews by your happy guests.
For instance, you can add extra value to your Airbnb guest’s experience by providing city guides, free transport, free bicycles, or things like a picnic basket, Frisbees, etc. You can also provide your guests with some extra amenities, like a Netflix, a computer desk with printer, or well-presented toiletries that will be admired by a lot of guests.
Whenever there is an issue that needs immediate attention, make sure to fix it as soon as possible without making your guests struggle with it.
Each thing counts because your guests will notice all your extra efforts and eventually appreciate you in the form of great reviews and high rankings. On the whole you must remember that the key to providing 6 star services lies in paying attention to the little details that will have a tremendous impact on making your guest’s stay worthwhile at your Airbnb property.
#5 Ask For Feedback
Last but not the least, another secret that will help you get 5 star reviews for your Airbnb business is asking your guests for feedback. Yes, that’s true! Never shy away from asking your guests to give their feedback based on their experience at your place, as this is something that is very important to initiate from your side. Trying to ask for feedback during the stay helps a lot, so make sure you do that.
You must not hesitate to ask for feedback, as many guests are themselves not aware of the importance of reviews for an Airbnb host.
Another thing that you can do to initiate a review is to send a thank you message to your guests as soon as they leave. Try to make a personal connection with your guests and ask them how much they enjoyed visiting your city. In this way, the chances of getting a review from your guests will increase and you will have one more review added to your list.
Things to remember
Ultimately, Airbnb is all about the experience. Better experience ends up in better reviews. As an Airbnb host who is aspiring to get 5 star ratings, you will need to offer excellent hospitality that makes you stand apart from your competitors. Be it communication, cleanliness, or personal touch — every factor counts to help you achieve Airbnb 5 star ratings.
So make sure that you implement the above mentioned 5 secrets in your Airbnb hospitality, as these will play a huge role in taking you towards the right direction and eventually earn great reviews for your services.
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