Hostkey provides affordable and powerful server solutions in redundant and reliable facilities in Russia, Netherlands, and the USA. In order to keep our client satisfaction on a high level, we provide customer support for the services in case something goes wrong.
We’re always here for you, any time of day and night. We have technicians and Customer care staff on site, available for you 24/7, they have instant access to the hardware in case you need to do something with it. Our around the clock specialists keep an eye at the server conditions at data centers and constantly monitor all the engineering systems. They could monitor even more if we had more walls for the LCD monitors.
We believe that Customer service is a critical element of our client’s experience that can affect their business. That is why each of our staff is an experienced and friendly person, who will be happy to assist you with your issue and make your life easier. Don’t hesitate to ask questions — or team loves chatting and will surely try to assist you or give a bit of advice on your situation. Our customer care team knows more than six languages, plays volleyball and does many studies.
Our support department consists of a team of experienced technicians and smart Customer care team. Each of your requests will be processed at the highest possible speed and we are sure you will be satisfied with the result. Hostkey has many internal projects, and our Customer care team are important part of it — for those guys, hardware and servers are not just a job, it’s also their hobby and environment, you can be sure that you’re in good hands.
If you have an issue with your service, you can always create a ticket at your billing area. You can be sure that you will receive a reply from a real person within 20 minutes. If you have an urgent matter, you can then send us a message via Telegram, Whatsapp, Livechat or Facebook and we will respond immediately. We care about our customers, so you can be sure to get an honest answer and a piece of advice.
