19 Emotional Competencies
“The criteria for success at work are changing. We are being judged by a new yardstick: not just by how smart we are, or by our training and expertise, but also by how well we handle ourselves and each other. This yardstick is increasingly applied in choosing who will be hired and who will not, who will be let go and who retained, who passed over and who promoted…” — Dr. Goleman
Within the four domains of emotional intelligence there are nineteen competencies. The four domains are self-awareness, self-management, social awareness, and relationship management. These competencies are written and described by Daniel Goleman. I have put them in to my own words.
Social Awareness:
- Emotional self-awareness: understanding your own emotions and recognizing the impact of those emotions
- Accurate self-assessment: knowing your own strengths and limitations
- Self-Confidence: recognizing your own values and abilities
Self-Management:
4. Emotional Self-Control: controlling your own emotional impulses/urges
5. Transparency: telling the truth and showing trustworthy characteristics
6. Adaptability: being able to change your actions quickly based upon the surrounding environment
7. Achievement: striving to do the best you can do in any situation
8. Initiative: be ready to take action if a situation calls for it
9. Optimism: maintaining a positive attitude
Social Awareness:
10. Empathy: sensing and understanding others emotions and their perspectives
11. Organizational Awareness: staying up to date on current events and politics
12. Service: recognizing and meeting clients needs
Relationship Management:
13. Inspirational Leadership: setting an example and giving others something to strive for
14. Influence: being able to persuade others using various tactics
15. Developing Others: guiding others to grow in their own abilities
16. Change Catalyst: having initiative in going in a new direction
17. Conflict Management: being able to solve conflicts
18. Building Bonds: creating and maintaining new/old relationships
19. Teamwork and Collaboration: being cooperative and building a team atmosphere
Citation:
Goleman, D. (1998), Working with Emotional Intelligence, Bantam.
