A collection of thoughts and insites on customer service, business, marketing, and how and why we do what we do.
Around here, however, we don’t look backwards very long.
Customer service will make or break your business
“Don’t sweat the small stuff.” -Author Richard Carlson “For the person whom small things do not exist, the great is not great.”
“Everything has its wonders, even darkness and silence, and I learn, whatever state I may be in, therein to be content.”
Sometimes you just got to say no. Twice in this calendar year I’ve received phone calls from groups interested in bringing some people to…
Two words changed my life. Sometimes it doesn’t take a lot to make a point or be profound.
Come on, people. It’s 2013. I thought we all agreed that making people sign into your web site to unsubscribe from your emails is uncool.
I’m about to give some bad news to a multi-year summer staff member: “It’s time to move on.”
Frederick Douglass once said, “If there is no struggle, there is no progress.
Mike Markkula isn’t a household name. Yet millions of people in the world are impacted by his influence.
how we do what we do has no stories yet.
