The 4 Pancakes Of Great Design

How to design in large and complex organizations.

Kevin Richard
Jan 3, 2020 · 12 min read

A Recipe For Pancakes

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Sweet, sweet pancakes.
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Recipe for pancakes example.
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intent → likelihood → outcomes

A tool is a means toward a goal.

The World Is Complex. So Are Large Organizations.

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The world as a complex adaptive system. Source: Google Earth Timelapse Project.
Complexity theory shows that systems with apparent simplicity (few rules) can become unpredictable (from the original standpoint) over time through emergent behavior: this is system entropy. Emergent behaviors may display coherent patterns: this is self-organization. Other examples here and here.
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Fogg’s Behavior Model demonstrates that both motivation & ability must be met for change to occur.

Organizations As Beliefs Systems

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👉 Here’s an example of an organization’s belief system.

An Approach To Design In Complexity

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A non-linear approach to design in complex systems, starting from understanding the system from people point of view.

People And Their Contexts

Vision And Strategy

Goals And Metrics

Tools And Processes

Shifting The Burden Of Understanding

“Everyone Is A Designer, You’re A Facilitator.”

Critical Thinking

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Some of tools of Critical Thinking: Socratic debate (left), Street Epistemology (right).

Bayesian Thinking

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Bayesian thinking arises from Bayesian inference, a probabilistic approach to statistics.

Evidence-Based Design. Because Faith Isn’t Reliable Method.

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Evidence-based design canvas. Download here.
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Pancakes!

References

1. Original slides

2. ‘Haute cuisine’ innovation research

3. Systems Thinking

4. Critical Thinking

5. Bayesian Thinking

6. Miscellaneous

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Kevin Richard

Written by

Senior Designer & Strategist in the🇨🇭Banking industry. Critical / Design / Systems thinker, learner, practitioner —Design as a catalyst for change.

Design & Critical Thinking

D&CT is a community about building a shared understanding & collective knowledge at the intersection of different practices. We want to cross the boundaries of design, innovation, tech, change, management, ethics, (and more) to engage in discussions that bridge disciplines.

Kevin Richard

Written by

Senior Designer & Strategist in the🇨🇭Banking industry. Critical / Design / Systems thinker, learner, practitioner —Design as a catalyst for change.

Design & Critical Thinking

D&CT is a community about building a shared understanding & collective knowledge at the intersection of different practices. We want to cross the boundaries of design, innovation, tech, change, management, ethics, (and more) to engage in discussions that bridge disciplines.

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