How to build a human centered user experience in the digital world?
Hint: join our Service Design Hackathon on 14.6. and win a iPad (32gt Wifi)!
Lately, we’ve been asked to work with a leading Finnish University to refresh and simplify their digital platform for students and faculty. This is a massive change that will affect hundreds of people and thus requires careful attention.
What makes this challenge particularly interesting is that the digital platform has to serve a variety of different needs – for example, some students want to find interesting courses to sign up for (and do this with one click), others are looking for information about network-building volunteering opportunities. Additionally, university’s alumni, research staff, and other personnel all have their varying needs.
To ensure that the voices of the different users would be heard and remain strong throughout the project, we at Hellon have explored the existing needs of the different users from the perspective of how the service fits into their everyday practices to understand the bottlenecks as well as the highs and lows of the current service.
Our design process is also always collaborative. Co-creation means exploring opportunities together with stakeholders, customers and end users in creative workshops, generating ideas together, testing ideas and prototyping and piloting them.
As for our next step, Hellon will arrange and facilitate a Service Design Hackathon to create use cases that will form the base of the future platform. We are inviting all creative minds who have interest in developing innovative solutions. At the beginning of the hackathon, we will present the user profiles based on our stakeholder research and design drivers as a basis for use case development.
Eventually, the use cases developed during the hackathon will serve as the foundation for the next development stages and guide the technical solutions behind the future digital platform. If creating great services is not enough, the winner team will receive iPads (32gt Wifi)!
If you are passionate about human centric concept development, please join us at the hackathon! You can enrol here: http://tinyurl.com/servicedesignhackathon
Please contact Anna Pyyluoma (+358 40 831 3826, anna.pyyluoma@hellon.com) if you have any questions about the event.
The Service Design Hackathon will take place 14th of June from 9.00 am to 4.30 pm at Punavuori, Helsinki.
