choosing the best option and improving over time using Collaborative Decision Optimization

Providing insights and best practices regarding topics including:

  • Behavioral & Decision Science — why and how we make important decisions, based on incentives, biases, and mental models
  • Efficient Consumer Response & Efficient Assortment — what is the right number and mix of choices for a buyer to have? the answer is definitely not “more”…
  • Operations Research — scalable business processes from the world of Industry 4.0 and the modern workplace
  • Mathematical Frameworks — computational tools and practical tips for making the right decision through the wisdom of crowds and research-backed calculations

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please
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driving recurring revenue by ensuring customer success via Customer Relationship Management

  • Customer Success & Customer Intimacy — all organizations need to excel in Customer Success, and some (but not all) should make Customer Intimacy their competitive differentiator
  • Customer Relationship Management (CRM) — whether your organization uses the industry-leading Salesforce.com suite or another solution, the power of a cloud SaaS platform with mobile, social, and AI-enabled capabilities is a key differentiator in every industry and geography
  • Lifecycle best practice — strategies, metrics, and tools to manage customers from Sales to Expansion

If you have a suggestion or would like to feature your work on HumanCentered,
please
drop us a line or leave a comment below.

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