Customer Success

driving recurring revenue by ensuring customer success via Customer Relationship Management

• Customer Success & Customer Intimacy — all organizations need to excel in Customer Success, and some (but not all) should make Customer Intimacy their competitive differentiator
• Customer Relationship Management (CRM) — whether your organization uses the industry-leading Salesforce.com suite or another solution, the power of a cloud SaaS platform with mobile, social, and AI-enabled capabilities is a key differentiator in every industry and geography
• Lifecycle best practice — strategies, metrics, and tools to manage customers from Sales to Expansion

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