Toward Humane Tech
If you make technology, or work in the tech industry, I have good news for you: we won.
We’re not nerds, or outsiders, or underdogs anymore. What we do, and what we make, shapes culture and society, deeply influencing everything from artistic expression to policy and regulation to the way we see our friends, family and selves.
But we haven’t taken responsibility for ourselves in a manner that befits the wealthiest and most powerful industry that’s ever been created. We fancy ourselves outlaws while we shape laws, and consider ourselves disruptive without sufficient consideration for the people and institutions we disrupt. We have to do better, and we will.
While thinking about this reality, and these problems, I’ve struggled with all the different dimensions of the challenge. We could address our profound issues around inclusion and diversity but still be wildly irresponsible about our environmental impact. We could start to respect legal processes and the need for thoughtful engagement with policy makers but still be cavalier about the privacy and security of our users’ data. We could continue to invest in design and user experience but remain thoughtless about the emotional and psychological impacts of the experiences we create. We could continue to bemoan the shortcomings of legacy industries while exacerbating issues like income inequality or social inequity.
I’m not hopeless about it; in fact, if there’s one unifying value that connects everyone in tech, no matter how critical or complacent they may be, it’s an underlying vein of optimism. I want to tap into that optimism, but direct it toward making sure we’re actually making things better, and not just for ourselves.
So I’m going to start to keep some notes, about the functional, pragmatic things we can do to make sure our technologies, and the community that creates those technologies, become far more humane. The conversation about the tech industry has changed profoundly in the past few years. It is no longer radical to raise issues of ethics or civics when evaluating a new product or company. But that’s the simplest starting point, a basic acknowledgment that what we do matters and actually affects people.
We have to think about inclusion, acceptance and diversity, to start. We need to think deeply about our language and communications, and the way we express what technology does. We need to question the mythologies we build around concepts like “founders” or “inventions” or even “startups”. We need to challenge our definitions of success and progress, and to stop considering our work in solely commercial terms. We need to radically improve our systems of compensation, to be responsible about credit and attribution, and to be generous and fair with reward and remuneration. We need to consider the impact our work has on the planet. We need to consider the impact our work has on civic and academic institutions, on artistic expression, on culture.
I’m optimistic, but I think this is going to continue to require a lot of hard work over a long period of time. My first step is to start taking notes about the goal we’re working toward. Let’s get to work.