Introducing: Call Tracking via Hustle

Hillary Lehr
Hustle Blog
Published in
3 min readMay 17, 2017

Use Hustle to track when your supporters make calls for your legislative contact actions and report total calls made!

Also, attention fundraisers: you can also now use personalized links for fundraising goals in Hustle to see who follows through on their pledges.

As you know, making a phone call to a decision maker is one of the most high-impact actions a supporter can take. Nowadays, calls are more necessary than ever. Organizers are already using Hustle’s personalization power to increase the overall number of calls made. Genuine personal asks, tap-to-dial functionality of SMS, and efficient coaching over text all allow organizers to prep and follow up with supporters to share talking points, reminders, and get those calls made. But the proof is in the pudding, so now we have added functionality for admins to track that calls are made.

Bey wants YOU to track your legislative contact!

How Does Legislative Contact Call Tracking Work in Hustle?

Call Tracking is now automatically included for all Legislative Contact goals.

Setup:

  • During setup, admins simply add a custom field while uploading their contacts to include a column with the appropriate legislator name and number for each of their supporters to call.
  • Hustle will ingest the target “to-be-called” phone numbers and create a sister Tracking Number for the goal. When organizers hustle, it is the unique Tracking Number that is sent out in workflows (instead of the actual destination number). When dialed, Hustle routes the call to the appropriate legislator and is able to track that the the call made.

Reporting:

  • Every call placed via the text from Hustle will have the supporter’s name and number as the contacts caller id! This means the legislator will see unique and real numbers from inside their constituency, not a singular routing number.
  • Admins will be able to see how many calls were actually made in right in the goal list.
  • Leads that made a call won’t appear in the reminder workflow, so feel free to make those reminder scripts really really urgent!

Introducing: Custom URLs for Fundraising Goals

Customized URLs may now be used for all fundraising goals in Hustle! Use link tracking to see who follows through on their pledges.

Setup:

  • During setup, Admins simply add a custom field “Unique URL” while uploading their contacts to include a column with the appropriate unique URL.
Use shortlinks to generate personalized links. You may even pre-fill your landing page fields.

Reporting:

  • Use your landing page analytics or link tracking to monitor clicks and conversions. You can reimport and bulk tag to send targeted thank yous or reminders. You may even consider having a VIP at your org hustle those thank you texts to your wonderful donors!

We can’t wait to hear your feedback! Let us know what we can add to this feature to make your life easier. Srsly. Email support@hustle.life any time.

Also, thanks for spurring action and making those calls. Now is the time to help our supporters call and give legislators a piece of their mind!

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