This is an email from Build Chatbots Worth Using, a newsletter by IBM Watson Assistant.

How to build a chatbot… that doesn’t get stuck

The customer service spiral of misery

What causes the spiral of misery?

How NOT to fix the spiral of misery

How a chatbot can fix the spiral

Watson Assistant in the early days (2016–2018)
Watson Assistant today

I love to ski, eat, travel, and eat. And in my spare time, I work in the natural language/AI space as the product management lead on IBM Watson Assistant.

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By IBM Watson Assistant

How-to guides, tutorials, and product updates that will help you build and improve effective and personalized virtual assistants... that are actually worth using. Take a look.

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