This new response type enables IBM Watson Assistant to personalize the user’s experience using back-end data — Unique options for every user The most recent update to the IBM Watson Assistant Actions builder includes a new response type that lets assistant authors fully leverage the power of writing expressions and calling custom extensions. …

The NeuralSeek extension enables Watson Assistant to automatically answer users’ questions using content from your documents — When building a virtual assistant, it is usually sensible to build your first version quickly and launch right away. A popular approach to launching quickly is to build an assistant that returns search results from your existing content. …

Lessons in the theory and practice of designing a virtual assistant from IBM Data and AI Customer Care — Every day, the customer care experts in IBM Data and AI work with some of the world’s largest enterprises on designing and implementing virtual assistants to handle the never-ending flow of customer service requests. …

Guide your customers through complex tasks, help them adopt new features, and let them take full advantage of your website’s capabilities — Quick links Documentation | Feature demo Create journeys to guide your customers to adopt new features or complete tasks, leveraging your existing website capabilities. …

Troubleshoot your third-party API connections from Watson Assistant’s preview pane with the new Extension inspector — Earlier this year we released Watson Assistant custom extensions, allowing you to connect your assistant to any external system through third-party APIs. After listening to your feedback, we’ve improved the experience by enabling the inspecting and debugging of custom extensions in the Preview pane!

There are some exciting changes on the horizon for web chat in our next release, so we’re here to give you a heads up on exactly what to expect and how to prepare. — A quick overview If you use Watson Assistant’s out-of-the-box web chat feature then you will be no stranger to the periodic updates we roll out to provide both you AND your customers with maximum value. This time around, however, the update merits some special consideration.

Techniques to streamline your AI’s dialogue, increase its effectiveness, and satisfy your users. — Conversational AI is a great way to help your users get what they need, when they need it, the way they want to get it. Still, there are several common shortcomings in Conversational AI systems. This post will walk you through three simple tricks to improve your conversational AI: ·…

Environments and releases are the foundations of the new Watson Assistant data model. This article outlines how these new features unlock powerful lifecycle management possibilities. — An issue that affects chatbot builders at any scale is application lifecycle management. The more complex operations grow, the harder it gets to effectively isolate changes, determine necessary fixes, and publish said changes at timely intervals.

IBM Watson Assistant’s new experience focuses the authoring process on conversations. Here, we look at a seasoned assistant author taking advantage of Actions for the first time. — The new Watson Assistant experience revolves around Actions, a new way to author assistant content. Actions is the evolution of the Dialog skill from the classic experience, with a build interface organized around conversational steps. …