A Conversational Design Primer

Looking to get started in voice or chatbot design? Learn the basic terminology and concepts to empower better design decisions.

Cheryl Platz
Nov 13, 2018 · 11 min read

As we used to say at Amazon, the tech industry has passed through the threshold of a “one way door” with regard to conversational experiences. Our industry will never look back at the world of purely point-and-click websites as the end-all and be-all of customer experiences.