Ideaplatz
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Ideaplatz

A Conversational Design Primer

Looking to get started in voice or chatbot design? Learn the basic terminology and concepts to empower better design decisions.

As we used to say at Amazon, the tech industry has passed through the threshold of a “one way door” with regard to conversational experiences. Our industry will never look back at the world of purely point-and-click websites as the end-all and be-all of customer experiences.

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Cheryl Platz

Cheryl Platz

Designer, actress, teacher, speaker, writer, gamer. Author of Design Beyond Devices. Founder of Ideaplatz, LLC. Director of UX, Player Platform @ Riot Games.