Next-generation UX from… the US Post Office?

Deconstructing an unexpectedly boundary-pushing multimodal experience for lessons we can all apply

Ever since the publication of my book Design Beyond Devices, I’m asked frequently for my favorite examples of GOOD multimodal experiences — think experiences where you can speak, touch, wave frantically at the screen, or beyond. Like the bridge of the Starship Enterprise, but less epic, at least for now. And honestly, it’s been challenging. I have a small handful, but none have really been…