Iterate, Feedback, Repeat
This week our group worked on improving our idea to improve the initial check-in experience for gender-expansive people at NYU Langone. We previously performed research, ideation, and prototyping, using the information and lessons learned to create a hybrid prototype check-in system that also syncs with both office records and smart or printable name tags. We have several different sketches last week for our different prototypes, and this week we worked on iterating and receiving feedback.
During our meeting time in class, the team worked together to narrow the scope of our ideas and prototypes so far. We used the “Moscow” technique of listing from the most to least essential parts and concepts of our solution and made sure the final product reflects our research and solves the original problem we were working on.
After doing this we narrowed our future tasks down to creating a virtual component for the first check-in and a second component for the physical name tag. We split up into subgroups and the UI team focused on Figma prototypes because the check-in was mainly on a screen interface. Susan and I focused on creating name tag prototypes.
To start, I grabbed a few free stock photos from different sites with the tags of name tags, badges, or IDs. I chose some images that seemed to reflect well and could use to create a few images of various badges.
The first prototype uses a feminine model holding a name tag in a clean, white, plastic frame. This felt most like what I was envisioning regarding the e-ink displays and so I chose that as the first image to prototype.
I added text to include names, pronouns, and mood/feelings. We also talked about putting talking points on the tags so anyone can have a conversation with the patient about something other than their medical experience. This can include topics like favorite hobbies, sports, tv-shows, drawing on the badges, or adding other personalizations. This was a major part of humanizing the experience for gender-expansive individuals and giving a way to create a connection with others who aren’t experienced. This also helps to avoid potentially harmful conversation topics usually drawn to by those looking to show allyship but can do more harm than good.
After looking at various sketches and the first iteration, I thought it could be cool to have the badge showcase from afar the proper pronouns to identify someone through color-coding the frame or style of their tag. I saw this technique used at a conference regarding consent for being in photos with colored lanyards and thought it worked really well. I made a mockup of this in Photoshop and shared it with the team. They liked the idea of using design to communicate more with fewer elements.
We met on Zoom to discuss our iterations of the initial prototypes and gave each other feedback. We began reaching out for feedback from the community as we compile it this week. We also worked on creating slides for our presentation and we all found different parts of the NYU style guides online. This will help us make our presentation look more aligned with working with NYU Langone so it overall feels more cohesive.
We’re looking forward to refining our prototype this week according to additional feedback and working on our presentation.
