Week 4. Testing and iteration.

This week was pretty challenging. Since we still haven’t received any to our survey, we still decided to keep going. Iterate, don’t procrastinate is a good motto.

We have worked on the user journey, thinking about what phases our user will go through, what feelings and emotions they will experience, what could be the pain points and how we could alleviate them:

At the same time we were also working on some ideas for the Chat Bot flow, what prompts there could be based on our research and possible pain points. Here is what I came up with:

In the meeting we shared our ideas and started working on a Chat Bot prototype:

We used a tool called ChatBot.com, it was pretty easy to add buttons and options with help of Shaun.

However, the main challenge was thinking through the user flow, here is a user flow map that Eva created in Figma and then we all iterated on it in our meeting:

We tweaked some of the options, because they could be too difficult to teach the chatbot. For example, typing an actual email address, for that chatbot needs to know all the possible options of emails and it would take too long to teach it. So we decided to just type “email” instead of an actual one. Also, we attempted to make the flow circular and think of all possible option of how to end the chat.

This week I helped out Ruiyang with creating a prototype of the chatbot on the website in Figma, she worked on graphic design part of it and I helped with prototyping:

I conducted some competitive analysis to see what is out there to be able to get some ideas, compare to what we are working on. Unfortunately, I was not able to find many hospitals that offer chatbots on their websites. However, I was able to find some health related websites, such as Walgreens and Amwell.

It seems like chatbots follow similar structure: offering options, buttons, leading to other pages, providing with links or asking for email to send out additional resources for information, as well as providing contact information to talk to a representative/healthcare provider.

And that is why we decided to focus on similar functions as well.

Due to the time constraints, it is very likely that we will not be able to create a full prototype with all the options for the bot, but at least we will be able to present some pathways and how it could be implemented in the future.

In addition, we may not be able to conduct a lot of usability testing, however, we will do our best to make sure we get feedback on our design.

At the moment we are working on putting all information together in a slide deck and creating a good story about the problem, design process, prototyping and reflections.