Embracing the Business Excellence Ideology

The Goal is The Journey is The Passion

Business excellence has no single, acceptable definition. It has been mostly product-centred and production-focused as stated in various different ways by different pioneering quality management thinkers: conformance to requirements; total product and services characteristics meeting customers’ expectations; customers’ present

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Dr Michael Heng

Top 50 Global Thought Leader and Influencer on CSR, Explorer, Enabler. Top Writer in Poetry. Drives ventures and enterprises. ILLUMINATION Editor and Writer.