A Moving Experience: Officer Krupke and the Call Center Blame Game

Image by Tumisu from Pixabay

One thing that call centers in Italy and the US have in common — the reps you speak to are most likely NOT located in Italy or the US.

One difference is that Italian call centers state explicitly that “the person you will speak with is in Albania, say, or Ireland. If you would prefer to speak with someone in Italy, press X.” I never bother, since the…