Customer Focus
Three reasons why I love traveling by train
Growing up in the countryside, the natural way of moving from one city to another was by train. I remember those days, particularly as being stressful. Trains were mostly crowded. Even with a reservation, it was sometimes challenging to get a seat. The railway corporations tended to put as many travelers into the train as possible. Leading to the odd discussion about why a chair is not free but reserved.
In the days when I went to university, going home by train was a mess. Around Christmas or other holidays, the trains were all the time extremely crowded. It seemed all students want to go home on the same day on the train. Or the railway company has put all the effort into putting all students on one train. At the same time, I started long-distance traveling by airplane.
Compared to what I was used to, it was pure pleasure. Dropping off the bags — having one or two hours to shop around. Onboard there was a reserved seat. And only as many travelers allowed as seated on the plane. During the flight, food and beverage were served—what a huge difference from the jammed trains.
“What if…” I thought. What if trains were operated the same way as airplanes. Dropping off the bag, having a reserved seat, only as many people as seats on the train and service with a smile. Food…
