Hello, I’d like to try and get a refund
A story of airline customer service in America
Ok, Hunter, just keep it cool man, don’t freak out like last time.
Don’t let your emotions get you this time, be kind, be loving and be gentle.
Don’t curse, they can’t hang up on you if you curse, just be calm and clear.
Yeah, you’ve been on hold for 47 mins but that's ok, that's ok, it's all going to be ok, just don’t fuck this one up because you’ll just have to call again and wait another hour to talk to someone
Hello, yes hello
Name?Hunter Sawyer
Yes, I flew to and from Croatia with you guys and I believe I overpaid for a bag. I’m looking for a refund
Reference code, yeah, reference code, give me one minute here. I had it pulled up about 45 mins ago but have been doing chores now for a minute, give me one second, please don't hang up. Ok here it is GNX412
Yes, I know that I booked negative economy plus but according to your website I get a bag for an international flight
Well, I paid Croatian Airlines at the airport, that's who operated the first leg but I bought the flight from you guys. In fact, I bought my ticket from your airline and somehow you guys didn’t operate…
