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Management Bug

Service quality is generally viewed as the output of the service provided against the Customer’s expectations. Hence the lack of Service Quality will mean it failed with the Customer.

Service quality is linked to consumer satisfaction. It is a perception of the customer. Customers, however, form opinions about service quality not just from a single reference but from a host of contributing factors. (1)



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Eduardo Espinheira

Eduardo Espinheira is a Consultant, Facilitator, Manager, Public Speaker, Creator of the Management Bugs&Fixes and the Machiavellian PM Stories