ILLUMINATION
Published in

ILLUMINATION

Management Bug

Service quality is generally viewed as the output of the service provided against the Customer’s expectations. Hence the lack of Service Quality will mean it failed with the Customer.

Service quality is linked to consumer satisfaction. It is a perception of the customer. Customers, however, form opinions about service quality not just from a single reference but from a host of contributing factors. (1)

--

--

We curate and disseminate outstanding articles from diverse domains and disciplines to create fusion and synergy.

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Eduardo Espinheira

Eduardo Espinheira is a Consultant, Facilitator, Manager, Public Speaker, Creator of the Management Bugs&Fixes and the Machiavellian PM Stories